Privacy Policy

Last updated: September 2026

Pro Diamond Packers & Movers (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our website or use our packing and moving services.

1. Information We Collect

We may collect the following types of information:

• Contact details – name, phone number, email address, and physical address (current and destination) that you provide when requesting a quote or booking a service.
• Move-related details – information about the size of the premises, type of items, preferred dates, and any special requirements you share with us.
• Communication records – messages, calls or emails exchanged with us regarding your enquiry or service.
• Technical data – limited information such as IP address, browser type and pages visited may be collected automatically when you use our website (through standard server logs or similar tools).

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes.
• Plan, schedule and execute packing and moving services.
• Communicate with you about the status of your move.
• Improve our services and website experience.
• Comply with applicable legal or regulatory requirements.

We do not sell your personal information to third parties.

3. Sharing of Information

We may share limited information only when necessary:

• With our operational staff and trusted service partners who help us deliver the move (on a need-to-know basis).
• When required by law, regulation, or legal process.
• To protect the rights, safety or property of Pro Diamond Packers & Movers, our customers, or others.

4. Data Retention

We retain personal information only for as long as needed to fulfil the purposes described above, or as required by applicable law. Enquiry data that does not convert into a booking is typically retained for a limited period for follow-up and record-keeping.

5. Data Security

We take reasonable administrative and technical measures to protect the personal information we hold against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law. To make such a request, please contact us using the details below.

7. Cookies and Website Analytics

Our website may use basic cookies or similar technologies to ensure proper functioning and to understand general usage patterns. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Pro Diamond Packers & Movers
H.No. 201-202, New Palam Vihar, E-Block Phase-II,
Gurgaon, Gurugram, Haryana 122017
Phone: +91 97111 74888
GSTIN: 06ECCPB7138C1Z3